Product Support
Training provides quick productivity in a product, but issues that develop after training require additional assistance. AJACOM recognizes this need and provides product (PowerArchitect) support designed to meet your company needs.

Initial Technical Support
After purchasing PowerArchitect, registered new users receive 30 days of free support services to assist in initial usage questions. Technical Support can be obtained via e-Mail, Fax or telephone. See Obtaining Technical Support below for further information.

Incident Based Support
For those companies that only require occasional technical assistance, AJACOM offers incident based support at a per issue charge. Please contact regarding our incident based support.

Maintenance Agreement
AJACOM also offers an annual support plan to provide the additional services you may need during development. Included are:
  • Availability weekdays from 8 a.m. to 7 p.m. CST.
  • Unlimited technical phone support for two named contacts.
  • Guaranteed response time of 2 hours.
  • Free updates or patches available during that period.

Please contact regarding our product maintenance agreements.

Obtaining Technical Support
To receive Technical Support on PowerArchitect, contact AJACOM technical support via:

e-Mail: ,
Phone: (972) 889-3880 (between 8:00am - 7:00pm CST), or
Fax: (469) 621-0700

To receive a prompt response, please have the following information available for the Technical Analyst:
Company Name
Assigned Contact Name
Product Support Number
Incident Number (if this is an existing issue)

Notice: Product Technical Support is available to customers AFTER the purchase of PowerArchitect. Please contact , to receive free product pre-sale support regarding pricing, licensing and technical questions.