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Product Support
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| Training provides quick productivity in a product, but issues that develop after training require additional assistance.
AJACOM recognizes this need and provides product (PowerArchitect) support designed to meet your company needs. |
Initial Technical Support
After purchasing PowerArchitect, registered new users receive 30 days of free support services to assist in initial usage
questions. Technical Support can be obtained via e-Mail, Fax or telephone. See Obtaining Technical Support below for further information.
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Incident Based Support
For those companies that only require occasional
technical assistance, AJACOM offers incident based support at a per issue charge. Please contact
regarding our incident based support.
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Maintenance Agreement
AJACOM also offers an annual support plan to provide the additional services you may need during development. Included are:
- Availability weekdays from 8 a.m. to 7 p.m. CST.
- Unlimited technical phone support for two named contacts.
- Guaranteed response time of 2 hours.
- Free updates or patches available during that period.
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Please contact
regarding our product maintenance agreements.
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Obtaining Technical Support
To receive Technical Support on PowerArchitect, contact AJACOM technical support via:
e-Mail:
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Phone: (972) 889-3880 (between 8:00am - 7:00pm CST), or
Fax: (469) 621-0700
To receive a prompt response, please have the following information available for the Technical Analyst:
Company Name
Assigned Contact Name
Product Support Number
Incident Number (if this is an existing issue)
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